FAQs

1. What products does Highway Gear offer?

Highway Gear designs gear built for the open road and everyday performance, including:

  • Performance Shoes
  • Custom Jerseys
  • Insulated Tumblers
  • Road-ready apparel & accessories

Our products are made for riders, runners, road trip crews, teams, and anyone who lives for the journey.

2. Can I customize my gear?

Yes. We offer customization options for most products, including:

  • Names
  • Team or crew names
  • Numbers
  • Colors and graphic designs

Please carefully review all customization details before placing your order.

3. What materials are your products made from?

We build everything for durability and comfort on the move:

  • Jerseys: premium breathable stretch mesh — lightweight, moisture-wicking, and flexible for full range of motion
  • Shoes: cushioned, road-tested construction for support and all-day wear
  • Tumblers: double-wall stainless steel with vacuum insulation to keep drinks hot or cold for hours

4. Do you ship internationally?

Yes. We proudly ship worldwide.

Shipping times may vary depending on the destination country and local carrier operations.

5. How long does production take?

Estimated production time is:

  • 2–5 business days

Production begins after payment confirmation and order verification.

6. How long does shipping take?

United States

  • Estimated delivery: 5–7 business days

International Orders

  • Estimated delivery: 7–20 business days

Please note that delivery times are estimates and may be affected by customs or carrier delays.

7. How much is shipping?

We charge a flat shipping rate of:

  • $6.50 USD per order

Additional fees may apply for remote locations or special shipping requirements.

8. Will I receive tracking information?

Yes.

Tracking information is sent to your email address within:

  • 24–48 hours after your order is successfully processed

9. Can I cancel or modify my order?

Yes, customers may request:

  • Order cancellation
  • Shipping address changes
  • Recipient information updates

within:

  • 12 hours after placing the order

Please contact us as soon as possible at:
📧 support@highwaygear.store

Once production begins, changes may no longer be possible.

10. What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Photos or videos showing the problem

We will review the request and assist with a replacement or refund if eligible.

11. Can I return customized products?

Customized items may be eligible for return or refund only if:

  • The product has a manufacturing defect
  • The wrong item was sent
  • The product was damaged during shipping

Items must remain unused and in original condition.

12. What if my package is marked “Delivered” but I did not receive it?

Customers are encouraged to:

  • Contact the shipping carrier
  • Check with neighbors or building management
  • Review security camera footage if available

Highway Gear will assist with shipment investigations where possible, but we are not responsible for refunding packages marked as delivered by the carrier.

13. What payment methods do you accept?

We accept secure payments through trusted payment providers, including:

  • PayPal
  • Credit/Debit Cards

14. Do I need to pay taxes or customs fees?

Applicable taxes and fees are calculated at checkout when required.

International customers may also be responsible for customs duties or import taxes imposed by their local authorities.

15. How can I contact customer support?

You can contact our support team using the information below:

Highway Gear

Address:

Phone:

Email: support@highwaygear.store

Support Hours: Mon – Fri, 9AM – 5PM